Frequently Asked Questions

Force Hand Dryers are very simple to install.

Attach mounting plate to the wall.
Screw the Hand Dryer to the mounting plate.
Plug in the hand dryer to a 3 pin plug (please note: hard wiring is an option, however we recommend using an Electrician).

All other hand dryers including Dyson, Mitsubishi and Xlerator hand dryers will need an electrician to install.
Cost for installation varies based on if electricity is available where the dryer is being installed and if not how hard it is to get electricity to that location

There is very little maintenance involved with hand dryers.

The maintenance is as follows:

1. Wipe down the machine and keep it clean each time the bathroom gets cleaned.
2. If the unit has a drip tray then empty this when the unit is cleaned
3. Change the unit filters as per manufacturer recommendations (varies from ever 6 months to every 5 years based on the unit)
   

The ideal hand dryer height depends mainly on the age range of your average washroom users, and the type of dryer you’re installing.

Suggested hands-under dryer height relative to age range:

• Males (adult): 1,170mm
• Females (adult): 1,120mm
• Children (ages 4–7): 810mm
• Children (ages 7–10): 910mm
• Children (ages 10–13): 1,020mm
• Children (ages 13–17): 1,120mm
• Disabled users: 940mm

These measurements are taken from the air nozzle of the dryer to the floor.

Suggested hands-in dryer height relative to age range:

• Males (adult): 1,050mm
• Females (adult): 975mm
• Children (all ages): 875mm
• Disabled users: 875mm

These measurements are taken from the top of the dryer unit to the floor.

Each warranty is different per manufacturer.

The warranty is as follows:

Dyson: 5 Years warranty
Force: 12 month replacement warranty
Mitsubishi: 12 month warranty
Xlerator: 12 month warranty

Hand dryers often save 95% + on annual paper towel expenditure by removing expense related to purchasing paper towels and disposing of the used paper towel waste, as well as the time involved in re-stocking the dispensers and emptying the used paper towel waste.

Please use our Online Calculator to compare hand dryer vs paper towel costs and savings.

Airblade / jet hand dryers use two high-speed jets / blades of air, which dry both the palm and the back of the hand at the same time using a squeegee type of action.

This action will dry the hands up to five times faster than traditional hand dryers (approximately 6 seconds per dry).

Single blade jet hand dryers are constructed with the same high-speed jet hand dryer technology in a single air jet / blade.

Yes, We have a wide range of lease options to suite your needs. Please contact us for a list of options.

This is a question which is best answered by your accountant.

Leasing is 100% tax deductible.

Purchased Hand Dryers can be deprecated of you asset register.

You will be sent the tracking details once the item is sent. Unless otherwise specified all orders are processed within 24 hours during working days.

Most of our items are either dispatched from either Auckland or Palmerston North. Delivery is typically overnight for most of the North Island and 2 Days for most of the South Island.

Orders placed before 2:00 pm will be dispatched that day.

We’re really sorry that an item you’ve purchased has arrived damaged!

The fastest way to receive a refund or exchange is to contact us and we can sort this out for you

We work to get your order to you as quickly as possible, so once your order is placed we aren't able to make any changes to the details of the order online.

If you would like to make a change please contact us right away

If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and it's past your expected delivery date contact us for assistance

If you have received an incorrect order please contact us so we can sort this out for you

You can place your online order using any of the following options:

We accept:

VISA

Mastercard

AMEX

Paypal

Bank Deposit

On Account (after completing a credit application form)

Cash

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To check that the page you are viewing is secure, look for a padlock icon within your browser.

For more information, please refer to our Privacy Policy.

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong model or the wrong quantity.

If you change your mind about the products you have purchased from us. We will refund the purchase price, or exchange those products, subject to the following conditions:

Products purchased from Prosan Limited can be returned at any time by the customer with proof of purchase;

All items will be returned to the original forms of payment, otherwise, an exchange or store credit will be issued;

Items must be in original sale condition (unused and in its original packaging). 

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; 

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

Returns Process

1. Contact us
2. The team in store will confirm that our returns policy has been met and help you with an exchange or refund.
3. You will be refunded to your original payment method