Terms & Conditions

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
You must be at least 18 years of age to use this website.  By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.
This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our Prosan Limited's use of cookies in accordance with the terms of Prosan Limited's privacy policy.

License to use website
Unless otherwise stated, Prosan Limited and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.  
You must not:

  • Republish material from this website (including republication on another website);
  • Sell, rent or sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • Edit or otherwise modify any material on the website; or
  • Redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Prosan Limited’s express written consent.
You must not use this website to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without Prosan Limited’s express written consent.

Restricted access
Access to certain areas of this website is restricted.  Prosan Limited reserves the right to restrict access to other areas of this website, or indeed this entire website, at Prosan Limited’s discretion.
If Prosan Limited provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.  
Prosan Limited may disable your user ID and password in Prosan Limited’s sole discretion without notice or explanation.

User content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to Prosan Limited a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Prosan Limited the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Prosan Limited or a third party (in each case under any applicable law).  
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Prosan Limited reserves the right to edit or remove any material submitted to this website, or stored on Prosan Limited’s servers, or hosted or published upon this website.
Notwithstanding Prosan Limited’s rights under these terms and conditions in relation to user content, Prosan Limited does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

Colours and Models
We try to display as accurately as possible the colours of the products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Changes to Price and Products
We may alter the prices of the Products, and the Products available on the website, and any other information on our website, at any time before you place an Order without notice to you.

Delivery, Title and Risk
We will deliver the Products to the premises nominated in your Order at your cost within a reasonable time of accepting your Order. We usually specify 1-2 working days for your order to be dispatched from our warehouse, and we will try and have the Products shipped to you by that date. Time will not be of the essence and we will not be liable to you for late delivery.
We may deliver the Products to you by installments and each delivery will be a separate contract independent from the other deliveries.  We may deliver the Products to you in one or more consolidated deliveries and individual charges will remain unaltered.
We will re-deliver, replace or refund the Products (at our option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address.
We remain the owner of the Products we supply to you until you have paid in full all amounts that you owe us for all the Products.
The Products are at your risk as soon as they leave our premises for delivery to you.

Returns and refunds
Subject to any rights you may have as a consumer under any statute, the following terms apply to the return of Products.
Subject to your statutory rights, including under any applicable consumer law, if you change your mind about the Products, we will only accept a return if you lodge a return through the returns sections of our website within 21 days of the date your order was dispatched to you. Subject to these Terms and Conditions.
Subject to your statutory rights, including under any applicable consumer law, if the Products were damaged, defective or faulty at the time of delivery to you, we will replace the Products, or refund your credit card account with a full refund (excluding credit card fees).
If you receive a Product from us that is different to the one you ordered, we will (at our option) replace the incorrect Product with the correct Product, or refund your credit card account with a full refund (excluding credit card fees).
Subject to your statutory rights, including under any applicable consumer law, if you wish to return a Product in accordance with clauses 27 to 30 above, please notify us within 21 days of the Products being dispatched from our warehouse. You should contact us through the My Returns section of the website and give details of why you wish to return the Product. We will then issue you with a Return Authorisation Number (RAN).
You must pay all costs of returning Products to us, however, if we accept the return of damaged or faulty Products, or where we delivered incorrect Products we will provide you with details on how to go about returning the items to us using our paid courier service. In the event that this service is not used, NZ Sale will not be liable for any costs involved in returning the goods to us.
All Products returned must be in their original condition and packaging, with tags still attached (except for defective or faulty Products) along with any accompanying accessories and documentation. We reserve the right not to accept a return of any products which, when examined or tested by us or our agent, are found not to be not damaged, defective or faulty.
We will not issue a refund or Voucher before the Products are received by us. If you have any problems regarding your Order or a refund, you may contact us through the Contact section of the website.

Warranties and Liability
Some Products carry a manufacturer’s warranty. Subject to your statutory rights, including under any applicable consumer law, nothing in these Terms and Conditions affects that warranty. We will provide you with details to contact the manufacturer or supplier for replacement or repair under the warranty terms on request.

Except for the manufacturer’s warranty provided on delivery of the Product, all representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. The Customer acknowledges that the Customer does not rely on any representation or statement made by or on behalf of Prosan Limited other than the express provisions of these terms and conditions.

The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that neither Prosan Limited nor any or its officer assumes any responsibility for any advice given regarding the Products, and that, except for the manufacturer’s warranty provided on delivery of the Product, all Products are accepted by the Customer entirely at the Customer’s risk.

The liability of Prosan Limited, whether in tort, contract or otherwise for any loss, damage or injury arising directly or indirectly from any defect in the Products shall be limited in any event to (at Prosan Limited’s option) the consideration received by Prosan Limited for the relevant Products or replacement of those Products.

Prosan Limited will not be liable for any indirect losses or consequential damages of any kind whatsoever arising from or in relation to the Customer’s use of, or inability to use, the Products.

No warranties
This website is provided “as is” without any representations or warranties, express or implied.  Prosan Limited makes no representations or warranties in relation to this website or the information and materials provided on this website.  
Without prejudice to the generality of the foregoing paragraph, Prosan Limited does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of liability
Prosan Limited will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • To the extent that the website is provided free-of-charge, for any direct loss;
  • For any indirect, special or consequential loss; or
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Prosan Limited has been expressly advised of the potential loss.

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Prosan Limited’s liability in respect of any:

  • Death or personal injury caused by Prosan Limited’s negligence;
  • Fraud or fraudulent misrepresentation on the part of Prosan Limited; or
  • Matter which it would be illegal or unlawful for Prosan Limited to exclude or limit, or to attempt or purport to exclude or limit, its liability. 

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.  
If you do not think they are reasonable, you must not use this website.

Other parties
You accept that, as a limited liability entity, Prosan Limited has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Prosan Limited’s officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Prosan Limited’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Prosan Limited.

Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

You hereby indemnify Prosan Limited and undertake to keep Prosan Limited indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Prosan Limited to a third party in settlement of a claim or dispute on the advice of Prosan Limited’s legal advisers) incurred or suffered by Prosan Limited arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions
Without prejudice to Prosan Limited’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Prosan Limited may take such action as Prosan Limited deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Prosan Limited may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.

Prosan Limited may transfer, sub-contract or otherwise deal with Prosan Limited’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.  

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

Entire agreement
These terms and conditions constitute the entire agreement between you and Prosan Limited in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction
These terms and conditions will be governed by the laws of New Zealand, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the New Zealand courts.

Prosan Limited’s details
Prosan Limited is registered with The Companies Office in New Zealand under New Zealand Business Number ###
You can contact Prosan Limited by email to info@prosan.co.nz

Hand Dryers

Force Hand Dryers are very simple to install.

Attach mounting plate to the wall.
Screw the Hand Dryer to the mounting plate.
Plug in the hand dryer to a 3 pin plug (please note: hard wiring is an option, however we recommend using an Electrician).

All other hand dryers including Dyson, Mitsubishi and Xlerator hand dryers will need an electrician to install.
Cost for installation varies based on if electricity is available where the dryer is being installed and if not how hard it is to get electricity to that location

There is very little maintenance involved with hand dryers.

The maintenance is as follows:

  1. Wipe down the machine and keep it clean each time the bathroom gets cleaned.
  2. If the unit has a drip tray then empty this when the unit is cleaned
  3. Change the unit filters as per manufacturer recommendations (varies from ever 6 months to every 5 years based on the unit)

The ideal hand dryer height depends mainly on the age range of your average washroom users, and the type of dryer you’re installing.

Suggested hands-under dryer height relative to age range:

  • Males (adult): 1,170mm
  • Females (adult): 1,120mm
  • Children (ages 4–7): 810mm
  • Children (ages 7–10): 910mm
  • Children (ages 10–13): 1,020mm
  • Children (ages 13–17): 1,120mm
  • Disabled users: 940mm

These measurements are taken from the air nozzle of the dryer to the floor.

Suggested hands-in dryer height relative to age range:

  • Males (adult): 1,050mm
  • Females (adult): 975mm
  • Children (all ages): 875mm
  • Disabled users: 875mm

These measurements are taken from the top of the dryer unit to the floor.

Each warranty is different per manufacturer.

The warranty is as follows:

Dyson: 5 Years warranty
Force: 12 month replacement warranty
Mitsubishi: 12 month warranty
Xlerator: 12 month warranty

Hand dryers often save 95% + on annual paper towel expenditure by removing expense related to purchasing paper towels and disposing of the used paper towel waste, as well as the time involved in re-stocking the dispensers and emptying the used paper towel waste.

Please use our Online Calculator to compare hand dryer vs paper towel costs and savings.

Airblade / jet hand dryers use two high-speed jets / blades of air, which dry both the palm and the back of the hand at the same time using a squeegee type of action.

This action will dry the hands up to five times faster than traditional hand dryers (approximately 6 seconds per dry).

Single blade jet hand dryers are constructed with the same high-speed jet hand dryer technology in a single air jet / blade.

Yes, We have a wide range of lease options to suite your needs. Please contact us for a list of options.

This is a question which is best answered by your accountant.

Leasing is 100% tax deductible.

Purchased Hand Dryers can be deprecated of you asset register.


You will be sent the tracking details once the item is sent. Unless otherwise specified all orders are processed within 24 hours during working days.

Most of our items are either dispatched from either Auckland or Palmerston North. Delivery is typically overnight for most of the North Island and 2 Days for most of the South Island.

Orders placed before 2:00 pm will be dispatched that day.

Order, Payment and Returns

We’re really sorry that an item you’ve purchased has arrived damaged!

The fastest way to receive a refund or exchange is to contact us and we can sort this out for you

We work to get your order to you as quickly as possible, so once your order is placed we aren't able to make any changes to the details of the order online.

If you would like to make a change please contact us right away

If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and it's past your expected delivery date contact us for assistance

If you have received an incorrect order please contact us so we can sort this out for you

You can place your online order using any of the following options:

We accept:





Bank Deposit

On Account (after completing a credit application form)


Your security while shopping online is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To check that the page you are viewing is secure, look for a padlock icon within your browser.

For more information, please refer to our Privacy Policy.

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong model or the wrong quantity.

If you change your mind about the products you have purchased from us. We will refund the purchase price, or exchange those products, subject to the following conditions:

Products purchased from Prosan Limited can be returned at any time by the customer with proof of purchase;

All items will be returned to the original forms of payment, otherwise, an exchange or store credit will be issued;

Items must be in original sale condition (unused and in its original packaging). 

You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; 

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

Returns Process

  1. Contact us
  2. The team in store will confirm that our returns policy has been met and help you with an exchange or refund.
  3. You will be refunded to your original payment method